Frequently Asked Questions

Shipping

We offer one collection option and two delivery options for your convenience:

PostNet Click & Collect – R60
Delivery takes 1–3 business days after dispatch to your selected PostNet branch. You will be notified by PostNet once your order is ready for collection.

Aramex Economy Shipping
Our standard delivery option takes 2–5 business days after dispatch.

Express Shipping
Our express delivery option takes 1–3 business days after dispatch depending on the area.

Shipping Costs:
Shipping is calculated at checkout using a rate calculator based on your location. Costs typically range between R69 – R85.

Please note: For regional or outlying areas, alternative delivery arrangements may be made to ensure successful delivery, so delivery times may vary. If you’re unsure, you’re welcome to contact us on WhatsApp for assistance and updates.

At this time we can only ship in South Africa 🇿🇦

However if you are from another country, please reach out to us on whatsapp or email and we will try and make a plan.

Payment Options

1. Credit & Cheque Cards

We accept Visa and Mastercard.

2. Instant EFT:

Instant EFT allows you to make an Electronic Funds Transfer (EFT).

3. Zapper:

Zapper is a free ‘scan to pay’ app that makes payments convenient and secure for online shoppers.

4. MobiCred

Mobicred is a simple & convenient credit facility that allows you to safely shop online. Your Mobicred account allows you to make one single monthly payment for all your purchases with a revolving credit limit.

5. Normal EFT

Please see "How to do a Normal EFT?" in the Questions Section.

Refunds

Please click here to see our refund policy.

Where Are You Based?

We manufacture our products in Durban, South Africa. However if you want to find our products in a physical store near you, please visit the Retail Stores page

WhatsApp or Give Us A Call

Click here to send us a Whatsapp or call us on (074) 882-0903

Email us

info@theherbalist.co.za

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For a quicker response time, send us a WhatsApp!

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Retail/Wholesale Enquiries

retail@theherbalist.co.za

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Disclaimer: Reader assumes the responsibility to consult health care practitioners or do their own research regarding any products which claim to support and maintain health and general wellbeing and which concur with their beliefs and understanding. The Herbalist International (Pty) Ltd