Frequently Asked Questions

Got a question? You may find the answer below. If you still need help, send our team a WhatsApp or email and we'll be happy to assist.

Shipping

What delivery options do you offer?

We offer nationwide delivery throughout South Africa, with several options available at checkout.

 

PostNet Click & Collect – R60

Your order will be delivered to your selected PostNet branch within approximately 1–3 business days after dispatch. PostNet will notify you when it's ready to collect.

 

Aramex Economy Shipping - R85
Our standard delivery option usually takes 2–5 business days after dispatch.

 

Express Shipping - R110
Need your order sooner? Express delivery usually takes 1–3 business days after dispatch, depending on your location.

 

How much does shipping cost?

All orders over R750 qualify for free delivery.

 

Delivery to regional or outlying areas may take a little longer or require an alternative delivery method. If you're unsure about delivery to your area, contact us on WhatsApp and we'll be happy to help.

 

Do you ship outside South Africa?

Our standard delivery service currently covers South Africa only.

 

If you're ordering from another country, contact us via WhatsApp or email and our team can advise whether delivery to your location can be arranged.

Payment Options

Which payment methods do you accept?

We offer several secure ways to pay:

 

Card and digital payments
Pay using your debit or credit card, Apple Pay, Google Pay or Capitec Pay.


Ozow EFT
Pay directly from your bank account using Ozow's secure EFT service.


Zapper
Complete your payment through the Zapper app.


Payflex
Split your purchase into interest-free instalments, subject to Payflex's terms and approval.

 

Available payment methods will be shown at checkout.

Refunds

What is your refund and return policy?

We want you to feel confident ordering from The Herbalist.

 

Eligible purchases are covered by our 60-day money-back guarantee, subject to the terms of our Return & Refund Policy.

 

For full information on eligibility, returns and how to submit a request, please view our Return & Refund Policy.

Where Are You Based?

Where is The Herbalist based?

The Herbalist is based in Durban, South Africa, where our products are manufactured.

 

We deliver nationwide, and selected The Herbalist products are also available from physical retailers across South Africa.

 

Visit our Retail Stores page to find a stockist near you.

Capsule Ingredients & Quality Assurance

What are your capsules made from?

Our capsules are made using halal bovine gelatine and contain carefully sourced powdered ingredients.

 

How do you ensure product quality?

Our ingredients and products undergo quality checks to ensure they meet our standards for identity, quality and safety.

Certificates of Analysis (COAs) are available on request.

 

What is a Certificate of Analysis?

A Certificate of Analysis, or COA, is a quality-control document that provides information about the testing and specifications of an ingredient or product.

 

If you'd like to request a COA for one of our products, please contact our team.

Contact Us

For a quicker response time, send us a WhatsApp!

Title

Retail/Wholesale Enquiries 

Why 125 000+ Customers Choose The Herbalist

Fast Delivery Nationwide

60 Day Money Back Guarantee

Daily Support on WhatsApp