Privacy Policy

At The Herbalist, your privacy matters. This policy outlines how we collect, use, and protect your personal information when you use our website and services.

1.🔒 What Information We Collect

2. 📬 How We Use Your Information

3. 🤝 Sharing Your Information

4. 🍪 Cookies and Tracking

5. 🌍 International Data Transfers

6.🛡️ How We Protect Your Information

7.🧾 Data Retention

8. 📥 Email Communications

9. 🌐 Your Privacy Rights

10. 🌍 GDPR, CCPA & CalOPPA Compliance

11. 🔁 Changes to This Policy

12. 📞 Contact Us

🔒 What Information We Collect

We may collect the following types of personal data:

 

- Name and surname

- Email address

- Phone number

- Shipping and billing addresses

- Order history

- Voluntary information you provide via forms, surveys, or support interactions

- Social media information if you interact with us through those platforms

- We do not knowingly collect information from anyone under the age of 13.

📬 How We Use Your Information

We use your information to:

 

Process and fulfill orders

Send order confirmations, updates, and delivery tracking

Respond to customer service queries

Improve our website and customer experience

Send newsletters and promotional emails (with your consent)

Show relevant ads through platforms like Facebook or Google (you can opt out anytime)

🤝 Sharing Your Information

We never sell your personal data.
However, we may share it with:

- Trusted third-party service providers (e.g., payment processors, couriers, analytics providers)

- Platforms for advertising and remarketing (e.g., Meta/Facebook Pixel, Google Ads)

These parties are contractually obligated to protect your data and use it only for the intended purpose.

🍪 Cookies and Tracking

We use cookies to:

- Remember your preferences

- Analyze website traffic

- Deliver more relevant ads

- You can manage cookie settings in your browser. Blocking cookies may affect site functionality.

🌍 International Data Transfers

As a South African company, we may process or store your information on servers located outside your country. By using our site, you consent to such data transfers.

🛡️ How We Protect Your Information

We use SSL encryption and industry-standard security practices to protect your personal information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

🧾 Data Retention

We retain your data only as long as necessary to:

Fulfill the purposes outlined above

Comply with legal obligations

Resolve disputes and enforce our agreements

You may request deletion of your data, and we’ll comply unless we’re legally required to keep it.

📥 Email Communications

By providing your email, you consent to receive:

Order-related communications

Newsletters and special offers (if you opt-in)

You can unsubscribe anytime via the link in our emails.

We may also use your email to show ads on platforms like Facebook (you can opt out in your platform settings).

🌐 Your Privacy Rights

Depending on your location, you may have the right to:

Access, update, or delete your data

Withdraw consent at any time

Request data portability

Object to marketing

To exercise these rights, email us at info@theherbalist.co.za

🌍 GDPR, CCPA & CalOPPA Compliance

If you're located in the EU, California, or other privacy-regulated regions:

We comply with GDPR, CCPA, and CalOPPA

You may request access, correction, deletion, or restriction of your data

We do not sell personal information

We respond to verified requests within 30 days

🔁 Changes to This Policy

We may update this Privacy Policy as needed. Any major changes will be communicated via our website. Continued use of our services means you accept the updated policy.

📞 Contact Us

If you have any questions or requests related to your data, contact us:

Email: info@theherbalist.co.za

Phone: 074 882 0903

Contact page: https://theherbalist.co.za/pages/contact-us
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Disclaimer:

Reader assumes the responsibility to consult health care practitioners or do their own research regarding any products which claim to support and maintain health and general wellbeing and which concur with their beliefs and understanding. Regards, The Herbalist International (Pty) Ltd